The activation link doesn't work, the code doesn't arrive, or the app won't let you in. Find your symptom below.
⚡ Start here
- Are you on app.tribeadmissions.com? Not your university's website, not the help centre.
- Are you using the email your invitation was sent to? This is the most common cause by far. If your university invited your student address, a personal address won't find your account.
- Try a code rather than a password. Enter your email, click Continue, and check your inbox. It works even if you've never set a password.
I never got the invitation
Why this happens: it's in spam, or your university admin sent it to a different address.
How to fix it:
- Search your inbox, spam and promotions for "Tribe".
- If it isn't there, message your university admin and ask which address they used — and ask them to re-send.
The activation link doesn't work
Why this happens: the link is old, or a newer invitation has been sent since, which replaces it.
How to fix it: ask your university admin to send a fresh invitation, and open the newest email only.
The link takes me to the login page
Why this happens: your account is already activated. This isn't an error — you're just being asked to sign in normally.
How to fix it: enter your email, click Continue, and use the code we send you.
The code doesn't arrive
Why this happens: the email is in spam, or it's going to a different address from the one you typed.
How to fix it:
- Search your inbox and spam for "Tribe".
- Wait a minute, then request a new code — only the newest one works.
- Still nothing? Ask your university admin to check the exact address on your account.
"This code is locked" or "Invalid or expired code"
Why this happens: five wrong attempts lock the current code, or an older code was used after a newer one was sent.
How to fix it: request a fresh code and enter that one. It's eight digits, shown as two groups of four — you can paste it in one go.
The app won't let me in
Why this happens: you're signing in to the app with a different email from the one your invitation went to.
How to fix it: log out of the app, and sign in with the address your university used. If you're not sure which that is, ask your admin.
I'm signed in, but nobody can find me
Why this happens: this isn't a sign-in problem. New ambassador profiles start hidden, and your university admin makes yours visible once it's complete.
How to fix it: finish your profile, then message your admin to ask them to unhide you. See Setting Up Your Profile.
🙋 Still stuck?
Your university admin can check your account fastest — they can see the exact email address on it, and re-send your invitation. If you don't know who that is, it's whoever invited you to be an ambassador.
For anything technical, email us at support@tribeadmissions.com with:
- The email address you're trying to sign in with
- What you tried (code, password, the app)
- The exact message on screen, or a screenshot
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