Inviting new users is a key part of your role as a platform admin. Whether you’re adding a new student ambassador or a fellow staff member, the process is quick and handled directly from your dashboard.
How to Send an Invitation
- Log in to your Admin Dashboard.
- Click the "Invite User" button in the top-right corner.
- Enter the user’s First Name, Last Name, and Email.
- Select the appropriate Profile Type (see below for details).
- Click "Send Invite".
The invited user will receive an automated email with a link to sign up and create their account.
👥 Understanding User Types
The platform supports three distinct roles, each with different permissions:
- Ambassadors: These users represent your institution. They can create a public profile and respond to inquiries from prospects.
- Admins: Admins have full access to the Admin Dashboard with the same functionalities as you. They can also create an admin profile to be visible in the ambassador list if desired.
- Prospects: Typically, prospects sign up via your website, but you can invite them directly if you have a specific contact you want to bring onto the platform. This is also the primary way to add users if your Tribe platform is set to "Invite Only" mode.
👩🏽🔧 Troubleshooting Common Issues
- Email Conflicts: Each email address is linked to one unique user identity. If an ambassador previously signed up as a prospect, they may hit a conflict. Please have them contact support@tribeadmissions.com to have their prospect account cleared so they can use that email for their ambassador profile.
- Staff Profiles: If you want to be both an Admin and a Staff Ambassador, you will need to use two different email addresses.
- Missing Emails: If an invite doesn't arrive within a few minutes, ask the user to check their Spam or Promotions folder.
💡 Still have questions?
If you run into any bumps while building your team, feel free to reach out to our support team. We’re always happy to help you keep your Tribe thriving!
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