The code doesn't arrive, it's rejected, or sign-in sends you somewhere unexpected.
⚡ Quick checks
- Are you on app.tribeadmissions.com? Not the help centre, not your institution's website.
- Is it the right email? Use the address your invitation was sent to.
- Use a code rather than a password. The code is the default: enter your email, click Continue, and check your inbox. It works even if you've never set a password.
The code doesn't arrive
Why this happens: the email is in spam, or it's going to a different address from the one you're signing in with.
How to fix it:
- Search your inbox, spam and promotions for "Tribe".
- Wait a minute and request a new code — only the newest one works, and each code is valid for 10 minutes.
- If the email you receive says there's no account for that address, you're using a different address from the one you were invited with. Ask a fellow admin to check the Ambassadors page, or to invite you again.
"Too many attempts. Request a new code."
Why this happens: five wrong codes in a row lock the current code.
How to fix it: request a new code and enter it carefully. It's eight digits, shown as two groups of four; you can paste it with or without the space.
"Invalid or expired code"
Why this happens: an older code was used after a newer one was sent, or the code timed out.
How to fix it: request a fresh code and use that email only.
My password isn't accepted
Why this happens: no password has been set on the account, or it was changed.
How to fix it: go back, sign in with a code instead, then set a new one under Profile → Account (Set a password, or Change password if one exists). See Your Admin Profile.
"Verification failed. Try again."
Why this happens: an automatic security check on the login page didn't complete.
How to fix it: reload the page and try again. If it keeps failing, try another browser or network.
Google or Apple sign-in doesn't find my account
Why this happens: the Google or Apple account uses a different email address from your Tribe account.
How to fix it: sign in with a code using your Tribe email address instead.
🙋 Still stuck?
Send support:
- The email address you're signing in with
- Which method you tried (code, password, Google, Apple)
- The exact message on screen, or a screenshot
- Whether you've ever signed in successfully before
Send it to support@tribeadmissions.com and we'll pick it up from there — nobody should be stuck on this for long. 🙂
Powered by