Someone you invited can't find the email, or the activation link doesn't work.
⚡ Quick checks
- Ask them to search their inbox for "Tribe", including spam, junk and promotions folders. The email is sent within a couple of minutes.
- Check the address you entered. Open Ambassadors or Prospects and find them — a typo in the email means the invitation went somewhere else.
- Re-send it. Use Invite user again with the same details. A fresh link is sent.
- Or skip the link. Ask them to go to app.tribeadmissions.com and sign in with an email code, using the address you invited. That activates the account too.
The email never arrives, even after re-sending
Why this happens: their institution's mail filter is blocking or quarantining it, or the address doesn't exist.
How to fix it:
- Ask the person to check with their IT team whether mail from tribeadmissions.com is being quarantined, and to allow it.
- Try a different email address for them — a personal one, if your policy allows.
- If it still doesn't arrive, contact support with the address and the time you sent it.
How to avoid it next time: for a batch of ambassadors, ask IT to allow-list tribeadmissions.com before you send the invitations.
"Activation failed"
Why this happens: the link is old, or a newer invitation has been sent since, which replaces the previous link.
How to fix it:
- Re-send the invitation from Invite user.
- Ask them to use only the newest email.
The link takes them to the login page instead
Why this happens: their account is already activated. This isn't an error.
How to fix it: ask them to sign in with an email code. See Logging in.
"This email is already in use"
Why this happens: each email address holds exactly one Tribe account. The address already belongs to an account — possibly on another institution's platform, or as a different role.
How to fix it: use a different email address, or contact support if the existing account should be cleared.
🙋 Still stuck?
Send support:
- The email address you invited
- The role you chose
- The date and time you sent it
- What the person sees, in their words or a screenshot
Send it to support@tribeadmissions.com and we'll pick it up from there — nobody should be stuck on this for long. 🙂
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