Tribe provides a friendly, safe space to chat with students from around the world. As an ambassador, you should never be made to feel uncomfortable while using the platform, nor should you feel obliged to share any personal or social mediainformation.
This guide outlines best practices to help you stay safe, confident, and professional while chatting with prospective students.
1. Protect your personal information
You should never share personal or sensitive details on Tribe, including:
- Your personal phone number or email address
- Home address or exact location
- Social media handles (e.g., Instagram, Snapchat, WhatsApp)
- Login details or passwords
Keep all conversations with prospects within the Tribe platform. This protects both you and the prospective student, and ensures support teams can step in if needed.
💡 Pro-tip: If someone asks to move the conversation elsewhere, politely decline and explain that you prefer to keep the conversation on Tribe for safety.
2. Keep conversations professional and respectful
Even though conversations may feel informal, remember that you are representing your institution.
- Be friendly, welcoming, and supportive.
- Avoid offensive language, jokes, or comments.
- Do not engage in arguments, inappropriate discussions, or controversial topics.
- Stick to your genuine experience: Share your student life, but avoid making official promises or institutional guarantees.
If a question feels uncomfortable or outside your role, it’s okay not to answer it! If you don’t know how to respond, get in touch with your Contact Person at the University for help.
3. Use the blocking function if necessary
Tribe provides built-in tools to help keep your chats safe. You should block a user if they:
- Make you feel uncomfortable or unsafe.
- Send inappropriate, abusive, or repeated messages.
- Pressure you to share personal information.
- Attempt to move conversations off the platform.
🚩 Trust your instincts—if something feels wrong, please report it. If you are ever unsure of anything, contact your admin, who will be able to assist you and provide further guidance.
3. Use the blocking function if necessary
Tribe provides in-built tools to help keep the your chats safe.
You should block a user if they:
- Make you feel uncomfortable or unsafe
- Send inappropriate, abusive, or repeated messages
- Pressure you to share personal information
- Attempt to move conversations off the platform
🚩 Trust your instincts - if something feels wrong, please report it.
💬 We’re here for you
Remember, your safety and comfort are our top priorities. You are never alone in these conversations—reach out to your University Admin at any time if you need a second opinion or extra support.
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